We booked Universal door to door service from Seattle, Washington to Pune, India in the midst of Covid-19 situation. We packed everything securely in the specified boxes (heavy duty large). We had 20 boxes, which were loaded in the FedEx truck on the date and time promised. FexEx driver first refused to take large boxes which caught us off guard, but later he loaded everything nicely. Universal staff was constantly in touch with us throughout the shipment. They kept giving us regular updates about location of the shipment. When the shipment reached India, we had to send our original passports to Universal office in Chennai. Universal cleared the customs on our behalf with the help of our passports. We got the passports back safely after customs clearance. Our stuff was delivered without any damage in 2 weeks after custom clearance. Especially the delicate kitchen items were intact. Delivery staff was courteous and took due care in moving the boxes from parking to the first floor of the building. Door to door delivery took total 3.5 months. Overall we are satisfied with their service and would recommend it to anyone wanting to move from US to India.

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