1-888-323-7356
1-800-103-7356
800-13-7356PRIVACY POLICY
This Privacy Policy applies to all non-public, personal information that may be used to identify you and is obtained by UNIVERSAL RELOCATIONS in connection with providing a consumer, financial product, or service for personal, family, or household purposes (“Personal Information”).
We rely on many sources of information to understand and meet your needs. We may collect personal information about you from:
Your applications or in other ways when you visit us in person, over the phone, through the mail, or through our websites.
Your browser, when you visit our websites and your browser interacts with us.
Your transactions with any of the companies in the UNIVERSAL RELOCATIONS Group.
Consumer reporting agencies.
Title, appraisal, or other companies connected with a financial product or service involved in the sale or purchase of your home.
Employers.
Anyone you have authorized to provide information.
Other sources, in connection with providing you a financial product or service.
We do not knowingly collect personal information from children and will destroy such information if it is disclosed to us without proper parental consent.
Information Sharing within the UNIVERSAL RELOCATIONS Group of Companies
In an effort to provide you with the full range of financial, relocation, and moving services you may need, UNIVERSAL RELOCATIONS takes an integrated approach to the services we provide. We may share personal information among companies within the UNIVERSAL RELOCATIONS Group of companies to provide the full range of services for your needs and make recommendations about a variety of the services offered by UNIVERSAL RELOCATIONS.
Information Sharing with Non-UNIVERSAL RELOCATIONS Group Companies
Depending on the type of relationship you have with us, UNIVERSAL RELOCATIONS may work with companies or organizations outside of the UNIVERSAL RELOCATIONS Group to provide services to UNIVERSAL RELOCATIONS or to provide you with opportunities to buy products or services offered by UNIVERSAL RELOCATIONS or jointly with other financial institutions. We may also share your personal information with companies or other organizations outside of the UNIVERSAL RELOCATIONS Group as required or permitted by law. For example, we may share personal information to:
Protect against fraud.
Respond to a subpoena.
Service your account.
Those you have authorized us to disclose the information to and others as permitted or required by law.
Other institutions with whom we have joint marketing agreements.
Companies that perform services, including marketing services, for us or for us and the institutions with whom we have joint marketing agreements.
Other institutions with which we jointly provide financial products or services.
For your protection, we require all non-UNIVERSAL RELOCATIONS companies to agree in writing to provide at least the same level of privacy protection as is required by this Privacy Policy. We will not disclose your personal information to anyone outside of UNIVERSAL RELOCATIONS unless you have authorized us to do so, as otherwise indicated in this policy, or as required by law. When required to make disclosures pursuant to a court order or governmental directive, UNIVERSAL RELOCATIONS will provide notice to you when feasible.
SMS Consent and Communication
Phone numbers collected for SMS consent will not be shared with third parties or affiliates for marketing purposes under any circumstances.
Contact Form and Opt-In Language
The opt-in language of our website form includes the following:
“By checking this box, you agree to receive text messages related to from UNIVERSAL RELOCATIONS. Reply STOP to opt out at any time. Text HELP to 888-323-7356 for assistance. Messages and data rates may apply. Message frequency may vary. For more information, please refer to our Privacy Policy and SMS Terms and Conditions within this page or visit our contact page at https://www.universalrelocations.com/contact-us/.”
Types of SMS Communications
If you have consented to receive text messages from UNIVERSAL RELOCATIONS, you may receive messages related to the following:
- Appointment reminders
- Follow-up messages
- Billing inquiries
- Promotions or offers (if applicable)
Example: “Hello, this is a friendly reminder of your upcoming appointment with UNIVERSAL RELOCATIONS on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time.”
Message Frequency
Message frequency may vary depending on the type of communication. You may receive up to 5 SMS messages per week related to your appointments, billing, or account status.
Potential Fees for SMS Messaging
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
Opt-In Method
You may opt in to receive SMS messages from UNIVERSAL RELOCATIONS in the following ways:
Verbally, during a conversation
By submitting an online form
By filling out a paper form
Opt-Out Method
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
If you are experiencing any issues, you can reply with the keyword HELP or contact us directly at https://www.universalrelocations.com/contact-us/.
Standard Messaging Disclosures
Message and data rates may apply.
You can opt out at any time by texting “STOP.”
For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions pages.
Message frequency may vary.
A. VERIFICATION
Employee training and internal procedures are in place to allow UNIVERSAL RELOCATIONS to ensure compliance with its Privacy Policy and the U.S. Department of Commerce Safe Harbor principles. UNIVERSAL RELOCATIONS provides for regular internal compliance reviews of its privacy practices, and a Privacy Officer is responsible for privacy implementation and compliance.
To contact UNIVERSAL RELOCATIONS’s Privacy Officer, you may send comments by electronic mail to claims@universalrelocations.com, by telephone at 1-888-323-7356.
B. DISPUTE RESOLUTION
UNIVERSAL RELOCATIONS recognizes the importance of providing you the opportunity to address and resolve complaints about the processing of your personal information. If you make a complaint and it is not resolved to your satisfaction internally at UNIVERSAL RELOCATIONS, we offer the independent alternative dispute resolution services of the Moving Authority Associations. You can reach them by telephone at (702) 333-2430.
PRIVACY POLICY
Our Policy applies to all, non-public, personal information that may be used to identify you that is obtained by UNIVERSAL RELOCATIONS in connection with providing a consumer, financial product or service for personal, family, or household purposes (“Personal Information”).
We rely on many sources of information to understand and meet your needs. We may collect personal information about you from:
Your applications or in other ways when you visit us in person, over the phone, through the mail or through our Web sites;
Your browser, when you visit our Websites and your browser interacts with us;
Your transactions with any of the companies in the UNIVERSAL RELOCATIONS Groups;
Consumer reporting agencies;
Title, Appraisal or other companies connected with a financial product or service involved in the sale or purchase of your home;
Employers;
Anyone who you have authorized to provide information; and
Other sources, in connection with providing you a financial product or service.
We do not knowingly collect Personal Information from children and will destroy such information if it is disclosed to us without proper parental consent.
RESOURCES
Information Sharing within the UNIVERSAL RELOCATIONS Groups of companies
In an effort to provide you with the full range of financial, relocation, and moving services you may need, UNIVERSAL RELOCATIONS takes an integrated approach to the services we provide. In order to be able to provide the full range of services for your needs and make recommendations about a variety of the services offered by UNIVERSAL RELOCATIONS, we may share Personal Information among companies within the UNIVERSAL RELOCATIONS Groups of companies.
Information Sharing with non-UNIVERSAL RELOCATIONS Groups of companies
Depending on the type of relationship you have with us, UNIVERSAL RELOCATIONS may work with companies or organizations outside of the UNIVERSAL RELOCATIONS Groups to provide services to UNIVERSAL RELOCATIONS or to provide you with opportunities to buy products or services offered by UNIVERSAL RELOCATIONS or jointly with other financial institutions. We may also share your Personal Information with companies or other organizations outside of the UNIVERSAL RELOCATIONS Groups as required by or permitted by law. For example, we may share personal information to:protect against fraud; respond to a subpoena; service your account;
those you have authorized us to disclose the information and others as permitted or required by law; other institutions with whom we have joint marketing agreements; companies that perform services, including marketing services, for us or for us and the institutions with whom we have joint marketing agreements; and, other institutions with which we jointly provide financial products or services. For your protection, we require all non-UNIVERSAL RELOCATIONS companies to agree in writing to provide at least the same level of privacy protection as is required by this Privacy Policy. We will not disclose your Personal Information to anyone outside of UNIVERSAL RELOCATIONS unless you have authorized us to do so or as otherwise indicated in this Policy or as required by law. When required to make disclosures pursuant to a court order or governmental directive, UNIVERSAL RELOCATIONS will provide notice to you when it is feasible to do so.
In order to update your information, please send your request by electronic mail to info@universalrelocations.com, by facsimile to the number 1-866-624-9165, or by telephone to the number 1-888-323-7356.
You should always safeguard your own Personal Information by protecting passwords used to access a UNIVERSAL RELOCATIONS system and by safely disposing of records and reports no longer needed.
We maintain agreements with external suppliers and others with whom we do business limiting the use of your Personal Information only for the purposes intended in providing the information. These suppliers and other companies are bound to uphold our procedures regarding privacy under the terms of our agreements with them.
We limit access to personal information about you to those employees who need to know that information to provide products and services to you.
We maintain physical, electronic, and procedural safeguards to protect your Personal Information. We regularly assess security standards and procedures to protect against unauthorized access to Personal Information.
